Apex Civil Engineers

Last updated: February 2026

At Apex Civil Engineers, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose personal data in accordance with Australian privacy laws.

Apex Civil Engineers (“we”, “us”, “our”) respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to personal information collected through our website, engineering services, and business activities across Victoria (VIC), New South Wales (NSW), and Queensland (QLD) and Western Australia (WA).

This policy outlines what information we collect, how it is used, and your rights in relation to your personal information.

1. Information We Collect

We may collect personal information directly from you, through your use of our services, or from third parties. This may include:

• Identification and contact details: name, phone number, email address, postal or site address

• Professional and business information: company name, role, project requirements

• Technical information: IP address, device type, browser data, location data, pages visited, and analytics

• Communications: enquiries, emails, phone calls, and correspondence records

• Other information: details you choose to provide in connection with our services

We generally do not collect sensitive information (as defined by the Privacy Act). If we do, it will only be collected with your consent or where required by law.

2. How We Collect Information

We may collect personal information when you:

• Submit an enquiry via our website

• Contact us by phone, email, or in person

• Engage us for civil, structural, or infrastructure engineering services

• Visit our website (via cookies and analytics tools such as Google Analytics)

• Provide information through surveys, feedback, or business interactions

3. Purpose of Collection and Use

We collect and use personal information to:

• Respond to enquiries and provide requested services

• Deliver engineering, design, and consultancy services

• Prepare proposals, quotes, contracts, and invoices

• Manage client relationships and communications

• Improve our website, services, and user experience

• Conduct marketing activities (where consent has been provided)

• Meet legal, regulatory, and professional obligations

4. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

• Analyse website traffic and usage

• Improve functionality and performance

• Remember user preferences

You can control or disable cookies through your browser settings. For more information, visit All About Cookies.

5. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose information to:

• Service providers assisting with IT, hosting, analytics, communications, or administration

• Government authorities, regulators, or courts where required by law

• Business successors in the event of a merger, acquisition, or restructure

Where practical, we ensure third parties are subject to confidentiality and privacy obligations.

6. Cross-Border Disclosure

Some service providers may store or process data overseas (for example, cloud-based systems). We take reasonable steps to ensure overseas recipients comply with the APPs or equivalent privacy standards.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including:

• Secure servers and restricted access controls

• Encryption and firewall protection where appropriate

• Internal policies and staff training

However, no method of electronic transmission is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations. When no longer required, information is securely destroyed or de-identified.

9. Your Rights

You have the right to:

• Access personal information we hold about you

• Request correction of inaccurate or outdated information

• Opt out of marketing communications at any time

• Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if concerns are not resolved

10. Children’s Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation, technology, or business practices. The most current version will always be available on our website.