Apex Civil Engineering
Last updated: November 2025

At Paul Andrew Property, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store and disclose your personal data in accordance with Australian privacy laws.

Apex Civil Engineering (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we handle personal information collected through our website, services, and business activities in Victoria (VIC), New South Wales (NSW), and Queensland (QLD).

This policy explains what information we collect, how we use it, and your rights regarding your personal information.

1. Information We Collect

We may collect personal information directly from you, from your use of our services, or from third parties. The types of personal information we collect include:

• Identification & contact details: name, phone number, email address, postal or site address.
• Professional & business information: company name, job title, project requirements.
• Technical information: IP address, device type, browser, location data, pages visited, and analytics.
• Communications: enquiries, emails, phone calls, and records of correspondence.
• Other details: any additional information you provide in relation to our services.

We generally do not collect sensitive information (as defined by the Privacy Act). If we do, we will only collect it with your consent or as required by law.

2. How We Collect Information

We may collect information when you:

• Submit an enquiry through our website contact form.
• Communicate with us by phone, email, or in person.
• Engage us for civil engineering services in VIC, NSW, or QLD.
• Visit our website, where cookies and analytics tools (e.g. Google Analytics) capture data.
• Provide information through surveys, feedback forms, or business dealings.
  
  

3. Purpose of Collection and Use

We collect, hold, and use your personal information to:

• Respond to your enquiries and provide requested services.
• Deliver engineering services, project documentation, and consultancy.
• Prepare quotes, contracts, and invoices.
• Manage ongoing client relationships and communications.
• Improve our website, services, and customer experience.
• Conduct marketing and promotional activities (only where you have consented).
• Comply with our legal and regulatory obligations in Australia.

4. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

• Monitor traffic patterns and usage statistics.
• Improve the performance and functionality of our website.
• Remember your preferences for future visits.

You can manage or disable cookies in your browser settings. For more details, visit: All About Cookies.

5. Disclosure of Personal Information

We will not sell or rent your personal information. We may disclose it to:

• Service providers and contractors assisting us with IT, website hosting, analytics, communications, or administration.
• Regulators, government authorities, or courts, where required by law in VIC, NSW, or QLD.
• Business partners or successors, in the case of a merger, acquisition, or business transfer.
• Where possible, we will ensure that third parties receiving personal information are bound by confidentiality and privacy obligations.

6. Cross-Border Disclosure

In some cases, our service providers may store or process data overseas (for example, cloud storage providers). When this occurs, we take reasonable steps to ensure that the overseas recipient complies with the APPs or is subject to similar data protection laws.

For more details, see the OAIC guidance on cross-border disclosure.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure servers and restricted access.
• Encryption and firewalls where appropriate.
• Internal policies and staff training.

Despite these precautions, no transmission over the internet can be guaranteed as completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When no longer required, we securely destroy or de-identify information.

9. Your Rights

Under the Privacy Act and APPs, you have rights including:

• Access: you may request a copy of the personal information we hold about you.
• Correction: you may ask us to update or correct inaccurate or outdated information.
• Opt-out: you may unsubscribe from marketing communications at any time.
• Complaints: you may lodge a privacy complaint with us, or with the Office of the Australian Information Commissioner (OAIC)
  if unresolved

10. Children’s Privacy

Our services are not directed at persons under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The latest version will always be published on our website.